Case Studies

 

Testimonials

I’m really impressed with the service I get from Forms Plus. Deliveries are made on time and are accurate and the thermal till rolls we order work really well through our printers. I know I can rely on Forms Plus to get our stock to us when we need it.

Adrian – Book Distributor

I am just so impressed with your service and company. I spoke to a lady called Jade yesterday at about 2.30pm who was unbelievably helpful and helped me find the right labels for our job and kindly sent through samples that came through this morning!

We were contemplating using another label provider for our orders this year as we were advised we would have to use them for our Linnworks order management system however if these samples work I will ensure all order papers for all of the companies in our Group come from you only.

Anuj Ghaghada – Treat Gifts

I’m sure you have supplied our paperwork since we started in business back in 2000 and the service has been faultless in that time, nothing has ever been too much trouble and all your staff have always been extremely polite at the end of the phone. We obviously have had other suppliers offering slightly cheaper prices over the years but I’d like to think that my customers think like me that an excellent service with a competitive price is all you need from your suppliers to help you run your own business successfully and why change something that works so well? Well done!

Nigel Drew – Civil Solutions Ltd

Having only worked with FormsPlus since 2002 I can only write a short (ish) testimonial. Barely 13 years of exemplary customer service and exacting product delivery. A fantastic team of people providing a high quality product, to amazing time scales and at a very competitive price. It’s always a pleasure doing business with you.

Conratulations!

Alison Pagent – The Book People

I have said this to someone before,  in all the years we have dealt with you and your company it has been a pleasure, your service has always been 100% and I can’t say enough about the staff, they have always been so helpful, polite and go that extra mile to assist, no one seems to have an off day and if they do your customers would never know.

Sonia Farmer – Troy UK

What can I say? Fantastic product and great service! You never let me down. The forms work brilliantly and the labels stick to all of our packaging. I know I don’t have to worry about anything when I order products from Forms Plus.

Willy – International Lingerie & Swimwear Retailer

The team at Forms Plus have worked really hard to help us with new labels for our despatch process. I’m really impressed with their knowledge and understanding of my needs.

Aky – eBay Power Seller

Fantastic Service! Thank you for getting the labels to us so quickly and for an all-round great service, look forward to putting in a repeat order very soon!

Laura – Online Toy Retailer

Massive sigh of relief. The paper was perfect, it used to take 2 hours to print the orders, now it takes just under 5 minutes. Mega happy :) Just thought I’d inform you.

Keith – Electronic Gadget Retailer

We use Forms Plus for our boarding cards and I just can’t fault the level of customer service and the quality of the cards. Great quality and great service makes our lives so much easier.

Trina – Cross Channel Ferry Company

When we wanted to change the way we printed our despatch notes, Forms Plus were so helpful with coming up with ideas that would suit our needs without breaking our budget. We had some tricky issues to get over but Forms Plus helped us through them. I am constantly being approached by other suppliers to see if we will use them but Forms Plus have worked with us in a way that makes us feel like partners and we wouldn’t change that.

Cathy – Marketing & Fulfilment Company

Thank you so much for helping us out of a fix every time we leave it late to order, you never let us down. Our online business is growing so quickly and you have been great with pricing and delivery, it’s reassuring to know you’re there to keep us stocked with our despatch notes!

Sharon – Online & High Street Fashion Retailer

Quality and reliability are very important to us. Forms Plus tick the boxes for these factors. The quality of the delivery notes we use is second to none and the deliveries to our sites all across the UK is so reliable we don’t worry about deliveries, if they say it will be there, it will be there. We are kept up to date with regular stock reports so I always know where we are with the levels of stock we have and what we will need going forward. Great service from a really knowledgeable team.

Jackie – International Steel Supplier

Thank you for getting our delivery notes and invoices to us so quickly. It’s great to know you’re there (especially when we keep changing what we need on our forms!).

Sarah – Aggregate Supplies Company

We sell all over the world and having different despatch notes for each market place was getting confusing. The team at Forms Plus has helped us to get to a point where one form fits all. The design looks great and the cost savings are a bonus too. Thanks guys!

Ben – Multi-national Online Retailer

Our order arrived today! – Thank you so much for such an efficient, helpful service (amidst our chaos)….we are very impressed and will recommend your company to our friends and business associates.

Pam – Online Retailer

ProFS have been a customer of Forms Plus Ltd for a number of years and we enjoy a very good working relationship with them. Our Multi-centre business looks after the fulfilment needs of many online retailers and mail order companies and we demand flexibility for our varying clients’ needs.

The quality of product supplied by Forms Plus is high as are the levels of customer care and service. Forms Plus provides us with accurate stock reports and puts re-order triggers in place to ensure continuity of supply of our despatch notes.

We have distribution centres on the Channel Islands, Mainland UK and within Europe. Forms Plus stores our despatch notes in several strategic locations to make replenishment of stock levels fast and efficient.

The team at Forms Plus are always happy to help and do so efficiently and they can react quickly when needed. I know I can rely on Forms Plus to deliver a high quality, competitively priced products with extremely high levels of customer service.

Chris Vautier CEO – Professional Fulfilment Services Ltd

Two words sum up our experience of the Forms Plus service: ‘comprehensive’ and ‘quality’.

From enquiry, design, quotation and supply through to billing I can depend upon the service, reliability, thoroughness and quality of product, at very competitive rates and with an excellent after sales service. I can rely on the team at Forms Plus to act on my behalf and in my best interest. Fast, efficient and with attention to detail they will ensure that my requirements are met and just when I need them.

Ensuring that I have continuity of supply of despatch notes is vital to the success of Zoom Fulfilment Services. Working with us, providing essential reports and recommendations, the Forms Plus team has ensured that we can respond immediately to any increase in despatch note requirement whilst always maintaining controlled stock levels.

Forms Plus Ltd provides us with a one-stop solution for our forms solutions. I don’t have time to worry about the detail; they do it for me!

Robin Evans – Zoom Fulfilment Services

“Philip Dennis Foodservice has been a customer of Forms Plus for over 20 years.

We have always found their products to be of good quality and priced economically. The staff are always friendly, courteous and helpful; always managing to source appropriate products for us.

The service provided by both the administrative staff and drivers is second to none, they have never let us down!”

Gill St Barbe – Philip Dennis Foodservice

When Forms Plus asked in their recent Customer Satisfaction Survey “What can we do to improve the service we give you?”, Faye responded with:

‘Nothing! Great service supported by an excellent knowledgeable team.’

Faye – ALS

You can’t put a price on knowledge and service, both of which you do very well! You provide a first class service, thank you.

Emma – Multi-National Clothing Retailer

Thank you very much indeed for turning around the tickets so quickly and professionally.

Great service! I look forward to continuing our business together.

Jon Jeffries – Air Museum

Excellent service all round – thank you.

Tony – Auto Parts supplier

I cannot think of any improvements you could make in your service to us. Orders are taken, quoted and proofs sent very efficiently. All orders are processed quickly and emergency orders are very promptly dealt with – (many thanks for bailing me out at these times!)

Jill – Agricultural Machinery & Engineer Co.

Thanks to Forms Plus and the FPD-1 double integrated label form, I am able to easily print off my order form, shipping label and return label in one go! This allows me to concentrate on my business knowing that my despatch procedure is taken care of and that customers can easily return their order to the correct business address.

Carole Allen – Carole Allen Jewellery

The forms has helped us in providing a professional despatch label for our business which hopefully sets us apart from the crowd.

Using an integrated label has sped up the despatch process by allowing us to just peel the label off onto the parcel which also reduces any errors in transposing addresses.  Having our return address also on an integrated label has helped our customers with the return process.

Kate – Happy Little Soles

 
 

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